Fees, Terms and Therapy Contracts
Fees, Terms and Therapy Contracts: What can I expect? It is important that both therapist and client are clear about the protocols and boundaries of therapy. It can help to have these written down and your therapist will also discuss these more fully when you meet. The terms and conditions below form the standard therapy contract, to be agreed on both sides.
Your Appointments and Fees
- Standard therapy appointments last up to an hour minutes and are usually held once a week or once a fortnight.
- The initial appointment and standard treatment session fees are agreed before you meet the therapist so that you know how much you are going to spend.
- Payment is made before the appointment itself, preferably by BACS electronic transfer, although cheque (payable to the therapist) or cash are accepted too. If the cost is to be covered by private health insurance, an invoice will be sent to the insurer.
- If you need to cancel a session, you can do this by email or phone. However, please note that cancellations with less than 24 hours’ notice will incur the full session fee.
- Sometimes the therapist will be away, for example on annual leave or training. The therapist will give you as much advance notice of these absences as possible.
The Therapy Process is a collaborative process (a “joint effort”). This means you can let the therapist know what you find helpful or unhelpful and share your own ideas on what will aid progress.
Therapy is not necessarily a “quick fix” and it can take time and work to see changes. The therapist cannot guarantee that sessions will result in improvement, but will do their best to provide effective treatment and help you achieve your goals.
Your progress can be regularly reviewed and the therapist will only recommend further sessions if these are likely to be of benefit to you. You are under no obligation to continue sessions.
- The therapist is contactable by phone between 8.00am and 6.00pm, Monday to Friday and you are welcome to leave a voicemail. You can email at any time. Email responses will mainly be sent during the above hours.
- Contact between sessions (by therapist or client) is best kept to booking or re-arranging appointments, and brief queries or clarifications. More detailed concerns should, wherever possible, be brought to a face-to-face appointment.
- Yorkshire Psychology Practice does not provide any out-of-hours or emergency cover. In the event of a crisis or emergency, please contact your GP (out-of-hours dial 111), attend your local A&E department, or dial 999. You may also find the Samaritans (116 123, 24hours) or SANELine (0300 304 7000, 6pm-11pm) helpful.
Confidentiality and Disclosure
- The information you share in therapy is held private and confidential between you and the therapist, and cannot be shared with others without your consent. The only exceptions to this are:
- The therapists may discuss your case in supervision, to ensure best practice. However, the supervisor is also bound by the same principles of confidentiality.
- The therapist may need to break confidentiality, even without your consent, if there is a risk of harm to you or someone else if certain information is not disclosed. In this situation, the therapist will contact the person or service most able to help you, e.g. your GP, your key worker, social services, or the police. Wherever possible, the therapist will let you know what information has been shared and with whom.
- The therapist will keep confidential and secure paper and electronic notes on their work with you i.e. in a locked filing cabinet and on a password-protected computer. As per professional guidelines, clinical notes will be kept for seven years after the last appointment and then destroyed.
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